FAQ

Shipping

Do you ship to ______?
We ship worldwide! If you have any concerns about receiving to your country, feel free to contact us at info@daniellecaners.com before ordering.

Shipping time
US and Canada - 1-2 weeks
International - 2-5 weeks
Expedited shipping is available upon request.
All orders are insured and tracked.
Customs clearance may cause delivery delays.

Shipping Costs
Cost is calculated at checkout based on the size of your order and location. For orders with multiple items, shipping price is reduced.

Customs Fees
International orders (outside of Canada) may be subject to import fees. Customers are responsible for the fee.

How do I display my print?
In order to save you the extra shipping fees, and limit the risks of damage in transit, we currently ship all prints unframed.
This also means you can chose how to display it best for your taste and home.

Framing - professional framers or creative carpenters can build you a custom frame, or you can find a ready made frame to fit your print for those of more standard dimensions. Custom matting may help in fitting a print in a ready made frame.
Frames can be very neutral or creative; reclaimed wood is a beautiful material for custom framing.
Glass or no glass? Opting for glass means you’ll have glare unless you pay for higher end glass. You may also chose to frame your print without glass, just be sure it isn’t vulnerable to scratching and damage where it is being displayed.

Canvas Stretchers - For canvas prints, you may chose to have a canvas stretcher built. Most carpenters or professional framers can do this. When you wrap the print, you may chose to wrap some of the image over the border, or line it up to the edge to show a white border.

If you're feeling handy, there are many great tutorials online for building frames for stretching canvas. Here are a couple resources: Building and Stretching

What is the difference between rag paper and canvas?
They're both gorgeous. Both are acid free fine art papers that are stunningly accurate to the originals.
Rag paper is a cotton based art paper. It is smoother, and colors come out a little bolder. Due to rigidity of the paper, you'll need to flatten it down a bit once removed from its roll.
Canvas has subtle woven texture to it and is more durable. It is primed, so the ink sits smoothly on top. Most of our prints are canvas in order to flatten easily upon arrival. Canvas can be framed as paper would be.

Do you sell originals?
Yes, originals are occasionally available. For serious inquiries, email info@daniellecaners.com

Do you take commissions?
Though my focus is primarily on personal work and projects, I am open to considering projects that align with my passions and interests. If you have a project or commission you'd like to hire me for, please email me to discuss.

What is your return policy?
If you’re not completely satisfied, email us to arrange a return within 14 days of receiving the piece. Once the item is returned in perfect condition, we can refund its cost. Return shipping costs are the responsibility of the buyer.
All items are insured. If the product was damaged or lost in transit, you will receive a replacement.